Privacy Policy

1. Who We Are

Quillorama Frontenac is a bowling centre located in Quebec City, Quebec, Canada. We are responsible for the processing of personal information collected through this website (quillorama.com).

For any questions regarding this policy, please contact us at:
reservation@quillorama.com
418-681-7726
2020 Rue Cyrille-Duquet, Québec, QC G1N 4B8

2. Information We Collect

We may collect the following information:

• Contact form: name, email address, phone number, and message you voluntarily provide.
• Browsing data: pages visited, visit duration, device type, anonymized IP address — collected via Google Analytics only with your consent.
• Cookies: technically necessary cookies for site functionality and, with your consent, analytics cookies (Google Analytics).

We do not collect sensitive information (health data, financial information, etc.).

3. Purpose of Collection

The information we collect is used to:

• Respond to your contact and information requests;
• Process your reservation requests;
• Improve user experience and site content (anonymized statistics);
• Comply with our legal obligations.

4. Cookies

Our site uses two categories of cookies:

• Strictly necessary cookies: essential for the site to function (language preference, session security). These do not require your consent.
• Analytics cookies (Google Analytics): used to measure site audience in an anonymized way. These are only set after your explicit consent via our cookie banner.

You may withdraw your consent at any time by clearing your browser data or by clicking "Decline" on the banner during your next visit.

To learn more about Google Analytics: policies.google.com/privacy.

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except:

• Google LLC (Google Analytics) — only with your consent;
• competent authorities when required by law.

6. Retention

Messages received through our contact form are retained for a maximum of 12 months, then deleted. Analytics data is retained according to Google Analytics' retention policy (26 months by default).

7. Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information;
• Withdraw your consent to analytics cookies;
• File a complaint with the relevant data protection authority.

To exercise these rights, contact us at reservation@quillorama.com.

8. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. Our site is served exclusively over HTTPS.

9. Changes to This Policy

We reserve the right to update this policy at any time. The current version is always available on this page with the date of last update.